This page contains the most current and popular questions among our players. For your convenience, there are various sections here that are well-organized. You can tell by the name of the section what kind of information it contains. Each section is informative and up-to-date. If you can not find an answer to your question in the section, you can always contact our support team.
The most popular Questions
I Want to Open a Casino player account at King Johnnie!
You must be of legal age to open a player account in our casino. You will then have to go through the process of registering your account and verifying your identity.
What happens if I forget my username/password?
We recommend that you write down your account details on a piece of paper or store them on google drive to avoid this. If you ever have trouble and forget your account details, you can always use our password recovery system.
How soon after funds are deposited will they be available for play?
All deposits on our platform are instant. If your funds have not been credited to your player account, be sure to contact our support team for an explanation.
How are casino bonus free spins activated?
To activate the bonus, you need to log in to our website, then go to your bonus account and activate your desired bonus.
How do I find a specific casino game?
To find a game, you can use our handy filter system. Things will be much easier if you know the name of the game, if you don’t have that information, you can set specific categories to search in.
In which currencies can I play at King Johnnie?
You can use the following currencies in our casino: EUR; CAD; AUD; and NZD.
How do I change my registered email address?
You can change your email address in your player profile or contact our support team.
How can I find out if I already have an account?
If you are not sure if you already have an account, please contact our support team. We strongly advise you to wait for a response, as having two accounts will result in you being banned.
Can I have multiple accounts?
No! We strictly forbid our players to have more than one account.
I don’t want to receive so many notifications from the casino.
The mailing feature is fully automatic and voluntary. You can switch it off at any time in your player profile or by contacting support.
How can I see the winnings from my casino free spins?
If you have used the bonus money to make a wager, any winnings will be credited to your bonus account. To check the status of your account, go to your gaming profile.
How do I know how much is left to wager of my bonus?
For your convenience, we use separate balances. You can monitor your bonus account and cash account separately. For wagering requirements, please refer to your bonus account or contact support.
Why didn’t my wagering requirements decrease after I received a casino bonus?
Each game in our casino has specific wagering requirements:
- Video Slots – 100%;
- Classic slot machines – 75%;
- Table Poker, All Roulette, and Baccarat – 8%;
- Video poker and all Blackjacks – 2%.
Deposit and Withdrawal
What if I made a deposit, but it never reached my account?
Can I make a deposit to someone else’s account?
Only the name of the cardholder whose name is the same as the name of the gaming profile can be used to deposit into a gaming account.
Does King Johnnie charge any fee for deposit?
We do not charge any additional fees for deposits.
What is the minimum deposit/withdrawal amount?
We set the following minimum financial transaction limits for all payment methods:
- Deposit: $10;
- Withdrawal: $20;
- Bank Transfer: $100.
Can I play the casino games with free money?
Yes! King Johnnie Casino offers all players the use of free money without having to make a deposit.
What happens if I lose my connection while playing a casino game?
The King Johnnie Casino software saves players’ recent activity. If you lose your connection, you will be able to play again from the point at which you lost it.
What if an error or technical issue occurred while I’m gaming?
If you think a technical problem has arisen while playing at King Johnnie Casino that may affect the outcome of the game, you can always leave a ticket with our support team.
Is there a preferred browser with which to enjoy King Johnnie?
You can access King Johnnie Casino using any browser, but Chrome has the best optimization.
How do I update my personal details?
You can update your details at King Johnnie Casino by logging into your gaming profile at any time.
How do I verify my account?
To verify your account, we will need photos of some of your identification documents: Passport, driving license, utility bill not older than 3 months, and bank statement.
How to get your documents to us?
You have to send us photos of your documents by logging into your game profile and going to the “KYC” verification section.
Can I follow my account verification status anywhere?
You can track the verification process of your account by contacting support. Please note that we will notify you in writing once we have verified your details.
How long does it take to verify my account/documents?
We will not be able to give you an exact time for checking. All accounts are checked in the order in which they are received. It takes 48 hours to check, but we can usually do it quicker.
Is it safe to upload my private documents to King Johnnie?
All data transferred to King Johnnie Casino is encrypted and kept private and secure.
Is my data and activity at King Johnnie secored?
We use 128-bit SSL encryption to protect your data.
Is my money safe at King Johnnie?
Your money is safe! All funds coming to us are kept in a separate bank account.
How can I set my own deposit limit?
All limits can be determined and set on an individual basis. You should contact our support team. You can set your deposit limit on a daily, weekly, or monthly basis.
How can I close my account for a specified period?
You can close your King Johnnie Casino account for a specific period by contacting our support team.
I’d like to permanently close my account?
You can close your account by logging into your account or by sending a request to King Johnnie Casino support.